At kidssportcards.com, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a return and refund policy subject to the terms below.
1. Returns
We accept returns under the following conditions:
- The item must be returned within 30 days of delivery.
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase is required.
- Certain items such as clearance products, gift cards, and personalized items may not be eligible for return.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer support at support@kidssportcards.com or +1 (317) 678-0653 to request a return authorization.
- Pack the item securely and include a copy of the order confirmation.
- Ship the item to the return address provided by our support team. Customers are responsible for return shipping costs unless the return is due to our error.
3. Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 30 business days.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
If you need to exchange an item for a different size or variant, please contact us within 30 days of receiving your order. Exchanges are subject to product availability.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within30 Timeframe days of delivery with photos of the issue. We will arrange for a replacement or refund at no additional cost.
6. Non-Returnable Items
Certain items may not be eligible for return or refund, including but not limited to:
- Clearance or final sale items
- Personalized or custom-made items
- Gift cards